BaldrigeCoach is a Leader in Baldrige-related resources

The Executive Guide to Understanding and Implementing Baldrige in HealthcareThere is a wealth of information related to Baldrige and Performance Improvement in the marketplace. Browse these best-in-class offerings that we have used and have recommended to clients over the years.

PUBLICATIONS IN PEER-REVIEWED JOURNALS
  • “Metrics That Matter,” Printing Industries of America, March 2014 — Kay Kendall
  • “Leadership and the Baldrige Criteria: the Power of Organizational Transformation” – Organizational Health, Winter 2011, Volume 9 — Kay Kendall and Glenn Bodinson
  • “The Power of People in Achieving Performance Excellence” – The Journal for Quality and Participation, July 2010, Volume 33, Number 2 – Kay Kendall and Glenn Bodinson
  • “The Importance of Good Governance to the ASQ Board” – The Journal for Quality and Participation, October 2009, Volume 32, Number 3 – Kay Kendall
  • “Increasing the Effectiveness of Your Improvement Initiative by Using a Systems Perspective” – The Quality Management Forum, Winter 2009, Volume 34, Number 4 – Kay Kendall

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INTERVIEWS