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| Testimonials - We prefer to let our clients speak for themselves about our contributions.
“We hire guides and coaches for other less important areas of our lives; it just makes sense that an organization would hire a coach for something as important as improvement and results.”
Diane Bosworth
Assistant Superintendent
Jenks Public Schools
2005 Baldrige Recipient
“I had previously had a total of approximately four weeks of training in Malcolm Baldrige from several consultants over a three year period, and thought I was as prepared as I could be to both examine applications as well as write them. It became apparent very rapidly that working with Glenn was going to be different. The training was professional, complete, hands-on, friendly and results-oriented. I found out quickly I did not know near as much about the Criteria as I had previously assumed. Mr. Glenn Bodinson taught me more in three and half days than I had learned in more than four weeks from other consultants. The training I received from Glenn was the best I have ever had and it continues to pay personal dividends in my quest to understand as well as apply the Baldrige Criteria in my company and in my personal life.”
Tim Lewis
Site Director
Big Hill Strategic Petroleum Reserve
2005 Texas Award for Performance Excellence
Our 2004 Baldrige recipient client is The Bama Companies from Tulsa, Oklahoma. Among other products, they make millions of biscuits a day. Utilizing the Baldrige Criteria and Framework, with Balanced Scorecards, Six Sigma, and a principle-centered culture has resulted in significant productivity improvement that offset rising commodity prices, enabling them to avoid price increases on their major products since 1996.
Bama’s Mike Frihart, a Six Sigma Black Belt, had written Bama’s Baldrige application in prior years. When asked what he thought made the difference in 2004, he replied:
- “Getting the senior leaders personally involved in championing and preparing a Category really improved buy-in and ownership.”
- “Using graphics made our application clearer to the examiners and made the writing easier and more effective.”
- “We focused the application on our “wow” process and results story, and Vicki used words that made it exciting and added sizzle.”
- “Using a master Baldrige coach is like hiring a guide who knows where the big fish are. Glenn helped us produce a higher scoring application and effectively prepared us for the site visit. He saved us at least a year in our Quest for the Baldrige Award.”
“The strengths of BaldrigeCoach.com benefit all organizations in their pursuit of excellence. Their track record of taking beginners to high-performance is the result of their expertise in assessing, planning, and implementing all areas of the Criteria for Performance Excellence!”
- JoAnn Brumit, CEO
KARLEE
2000 Baldrige National Quality Award Recipient
“I think you were more valuable to us because you were not in the food industry...it kept the conversation and improvement efforts focused on the process and results!”
- Brenda Rice, Senior Vice President
The Bama Companies, Inc.
2004 Baldrige National Quality Award Recipient
“Glenn Bodinson has a proven track record of helping organizations implement the best practices that significantly improve their results.”
- Rob Marchalonis, General Manager
Stoner Solutions
2003 Baldrige National Quality Award Recipient
“The Application Preparation Boot Camp helped us pull our story together in a manner that can be understood more clearly and communicated more effectively throughout our organization.”
“I struggled with the concept of how to describe production processes and Glenn came over and drew a systems map of my processes – WAM, it was much easier to understand.”
“The workshop helped the team understand how to focus and align.”
“Receiving coaching and guidance up front takes a lot of the “pain” out of the process. The boot camp gave us a roadmap to follow.”
“Wow, now I can see how all of these things that are so important to our business work together as a system.”
- Attendees Comments
Application Preparation Workshop
“Glenn, Thanks for all the encouragement you have provided to me and our company. You certainly made a difference in my life and my company.”
- Owner
Baldrige Recipient
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