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| Process Management and Improvement
“Wow, now I can see how all of these things that are so important to our business work together as a system.”
Your processes are perfectly designed for the results your organization is achieving now. If you want your company to perform better, you have to perfect your processes and organize them in a process based management system. When you pit a good employee against a less than perfect system, the system overpowers the employee.
BaldrigeCoach.com has invested over 15 years carefully studying both very successful companies and those that could have done better. As a result, we have developed and refined a unique, proven methodology. It is based on solid management and system principles, and has been effective in over 200 companies.
Recently, we were told by a venture capitalist that our approach is unique and an exciting way to add value. Our approach is from a management system perspective. Most serious problems and waste actually don’t occur within a process, but between processes. These cause time consuming “fire-drills”.
We bring in a team to facilitate the business leaders and key employees work through our methodology, which assures their ownership of the processes and gaps needing improvement. We achieve reliability, consistency and efficiency in the leadership system, the operational system, and the people system. All three of these management system components need to be balanced and strong to achieve a sustained competitive advantage.
Our three-phased methodology assures the business culture is focused on processes, customers and performance improvement.
Phase 1 - Process Definition, Mapping, and Improvement One of the key deliverables is a map of the high level critical enterprise processes integrated into a business process roadmap. You can think of this as a map of the interstate highway system. We diagram every business process and develop a fully connected and efficient flow. This facilitated team effort identifies and solves critical process disconnects.
Phase 2 - Process and Procedure Design, Documentation, and Implementation We assist your process owners in the development of effective work methods, checklists, and procedures for each process defined in Phase 1.
Phase 3 - Closing the Loop During this phase, the new management system components are launched. In addition, to sustain the gains, the corrective action system and internal process auditing are implemented.
Our clients consistently experience amazing results, including improved sales, higher profit, and much happier employees. Results have yielded a minimum of a 5 to 1 ROI with 10 to 1 being more typical. By using this methodology, one client identified and resolved enough performance gaps to reduce their product returns from over $300,000 per month to consistently less than $10,000 per month.
Effective leaders grow their company’s value faster by fixing the inefficiencies lurking in their enterprise and management systems. Investors and buyers place higher value on companies with solid processes and a culture of sustained continual improvement.
Remember, to keep doing the same things over and over and expecting better results is the definition of business insanity. Contact us today. In an hour, you will see how we can help your company achieve impressive new performance levels.
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