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| Our Approach
There comes a time when implementation is more important than theory
Your priority is to grow your business. Our priority is to help you do it profitably. You know there are ways in which world-class organizations are achieving amazing results, and you need cost effective ways to improve your businesses performance. You have little time to find the best practices that would work best for your organization.
There is a better way. There is a time when implementation is more important than theory. Turn your Performance Excellence coaching over to BaldrigeCoach.com. We’ll help you select and implement the best approach for your organization – effectively and efficiently. You will reap the rewards.
Our approach to Performance Excellence is results driven. We first determine what the organization most wants and needs to improve its performance. We then implement a Baldrige-based system to accomplish these results. We’ve found that leaders and employees need to experience success in their improvement programs in order to build confidence and skills for continued incremental improvements.
We view organizations from a systems perspective where the efforts of the people and the processes must be focused and aligned to optimize short and long-term results. A key aspect of success for any Performance Excellence program is the participation and support of senior leaders of a company. BaldrigeCoach.com helps educate senior leaders to obtain and sustain their buy-in.
Our approach to meeting your education needs uses participative, adult learning techniques. We also prefer to design and facilitate assessments rather than act as an assessor. The reason being that people don’t argue with their own data. So when we are finished, the participants own the assessment results. Accurate results are assured because during the facilitated assessment we will continue to ask ‘dumb’ questions until the participants come up with the correct answers.
Our belief is that everyone in the organization has two tasks – doing their job and improving the way the job is done. We also believe that in time, Baldrige is not something extra that you do, it is the way you run your business every day.
Our success is the result of improving and integrating change among all three of the primary performance systems within a company:
• Leadership – planning, deployment, and accountability
• People – leaders, employees, and cultural environment
• Operations – work systems, processes, procedures, and measures
Applying the Baldrige Criteria and framework is not an end…it is a means to an end. We measure our success by our clients’ results. It is those results that earn them the title of a recipient.
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