Baldrige Award Measurement Systems for Performance Excellence
Most people know that, “If you don’t measure it, you can’t improve it.” A thermometer measures temperature, but it doesn’t control or improve it. And in achieving Performance Excellence, control is needed.
To control and improve performance you need an effective, closed-loop Measurement System. It is like a thermostat that controls the furnace and air conditioner to achieve the desired temperatures.
The challenge is that most organizations don’t know what to measure or how to measure. Some measure little beyond their financial results. Others measure anything that moves and don’t do anything with the data.
At BaldrigeCoach.com we help you select the correct measures that lead to improved customer, operational, financial, and ethical performance. We facilitate creating operational definitions, and implementing the measure in an effective performance management measurement system. We help you select leading indicators that help drive significant performance improvements (e.g. increased customer satisfaction might be a leading indicator of a market share gain.) We help you select the pertinent analysis tools to extract meaning from the data and to take appropriate action.
We also link the Measurement System with the Performance Review / Accountability System. Our customized scaleable solutions include Strategic Planning and Balanced Scorecards. We can help you create data dashboards that put critical information at your fingertips.
For more information on Balanced Scorecards or Measurements Systems, contact us and let us know how we can help.