Baldrige Coach

Government: The Leader in Lean Methodology and the Malcolm Baldrige Quality Award

Strengthening America by significantly improving the performance of agencies, organizations, teams and individuals

BaldrigeCoach has a proven record of positively transforming organizations through Performance Excellence and Lean methodologies.  We have coached 14 recipients of the Malcolm Baldrige Quality Award and 25 State-level Quality Award recipients.

BaldrigeCoach provides consulting services and integrated business solutions that are tailored to enable federal government agencies to significantly improve their operations, adapt to and excel during rapidly changing environments, build new and better ways to work, and succeed in the challenging federal market place.  Whether your focus is Baldrige, ISO-9000, Shingo Prize, Lean, Six Sigma, Organizational Development, or an internally developed system, we provide the expertise, processes, methodologies, best practices, and tools to help you achieve your goals.  

We’ve earned the reputation for developing and implementing innovative methodologies which help your organization become more productive, efficient and cost effective by:


  • Getting you started on the performance excellence journey easily and quickly, saving you time and money.
  • Providing expertise, guidance, counsel and coaching to improve performance.
  • Facilitating knowledge-, skill- and technology-transfer among an agency’s workforce.
  • Supporting efforts with training that is based on adult learning best practices.
  • Managing Programs and Projects to ensure quality, timeliness and cost-control.


Examples of Past Performance

Sub-Contractor to Subsystem Technologies, Inc. for the U.S. Army Research Development and Engineering Center (ARDEC)


  • Significant participation in all aspects of ARDEC’s 2007 application process ranging from Application Preparation Workshop, application and site visit preparation.  ARDEC was a 2007 Baldrige recipient.
  • Facilitated mapping of ARDEC enterprise systems and identified areas for improving ARDEC’s ability to meet their mission.
  • Facilitated ARDEC Enterprise Lean Shingo assessment.


U. S. Navy Fleet Readiness Center Southwest (FRCSW)


  • Baldrige assessment, briefing, and software templates.
  • Significant participation in all aspects of FRCSW’s Baldrige application process.  


Caris Healthcare

  • Taught Application Preparation Workshop, prepared application, taught Site Visit Preparation Workshop. Caris received the highest level of the Tennessee Award for Performance Excellence with its first application.
  • Implementing process management and improvement system.


Drug Testing Laboratories


  • Facilitated Management System project that standardized U.S., Canadian, and Scottish locations on best practices resulting in improved quality, cycle times, productivity and profitability.
  • Increased throughput (capacity/productivity) and associated revenues by 20%.


U.S. Department of Labor –Workforce Board Workshops

Lockheed Martin – Texas Award for Performance Excellence Application

John Deere – Multiple State Award Applications and Recipients

Examples of Other Industries Served


  • Healthcare
  • Drug Testing Laboratories
  • Manufacturing
  • Logistics
  • Service
  • Education

Performance Excellence Services Available

Consulting Services SIN 874-1 & SIN 874-1RC

Our team provides expertise, guidance, counsel and coaching to improve the performance quality, timeliness, and efficiency of goods and services provided by the federal government.


  • Baldrige Assessment
  • Shingo Prize Assessment
  • Application Writing and Preparation
  • Application Review and Feedback
  • Measurement Systems – Balanced Scorecard
  • Customer Service and Satisfaction
  • Benchmarking
  • ISO 9000 series, TL 9000
  • Lean Tools: 5S, Flow, Kaizen
  • Leadership Coaching
  • Strategic Planning
  • Organizational Development
  • Process Management and Improvement

Facilitation Services SIN 874-2 & SIN 874-2RC

Facilitation is used to transfer knowledge and skill into an agency’s workforce.  It is part of the buy-in process that builds the foundation for sustainable improvement.


  • Strategic Planning
  • Group Action Planning
  • Lean Kaizen Events
  • Problem Solving and Improvement Projects
  • Leadership Development
  • Performance Analysis and Review
  • Systems Engineering
  • Organizational Development
  • Team Building
  • Peer Review Facilitation

Training Services SIN 874-4 & SIN 874-4RC

Training, based on adult learning best practices, is used  in support of Consulting and Facilitation Services and is designed to accelerate improvement in our client’s organizations.


  • Assessment and Decision Workshop
  • Application Preparation Workshop
  • Application Writer Workshop
  • Site Visit Preparation Workshop
  • Baldrige Examiner Training
  • Introduction to Baldrige
  • Best Practices Benchmarking Workshop
  • Process Management and Improvement
  • Problem Solving
  • Project Management
  • ISO 9001:2008, AS9000, ISO 14001, TL 9000
  • Meyers-Briggs

Support Products SIN 874-5 & SIN 874-5RC

Support products are items used in support of Consulting, Facilitation, Survey, and Training Services and may include:


  • Workbooks
  • Templates
  • CDs and DVDs
  • Assessment Instruments
  • Job Aids

Program/Project Management SIN 874-7 & SIN 874-7RC Disaster Recovery

Excellence in Program and Project Management is critical to Agency mission success.  Services include:


  • Program Integration
  • Program management and improvement
  • Project leadership
  • Project Planning
  • Scope and Change Management
  • Earned Value Management
  • Management of Program Quality
  • Tools and Methodology

Innovative Performance Excellence Solutions for the Federal Government

Contract Information

Cage Code:  594K3
DUNS:  788863017
GSA MOBIS – In Process

Small Business since 1989
Serving Government and Organizations on a Worldwide Basis

Primary NAICS Codes

541611 – Administrative Management and General Management Consulting Services

541614 - Process, Physical Distribution, and Logistics Consulting Services

541618 - Other Management Consulting Services

541519 - Computer System Design Services

611430 – Professional and Management Development Training

We participate in micro purchases, simplified procurement, and full and open competition.  

Contact Information
Glenn Bodinson
826 Belt Line Plaza
Richardson, TX 75080
(972) 489-5430



826 Belt Line Plaza,
Richardson, TX 75080



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All Rights Reserved



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