|
| Assessments
Surveys and Assessments are an important part of an improvement system. It is critical to know where you currently are.
We have a number of assessment instruments to meet your every Performance Excellence need. We have a number of brief and powerful one-page assessments that help organizations getting started. We have a very powerful one-page assessment that helps estimate the percent waste in the organization from your employees’ perspective. And we have detailed assessments for more advanced organizations. Contact us with your needs and we will recommend the best assessment for your organization.
Surveys
Improving customer satisfaction and employee satisfaction requires useful information extracted from real data.
There are numerous examples of companies doing the wrong things with good intentions and having disastrous consequences. In most of these cases the leaders of the organizations failed to gather the necessary information or gathered it incorrectly. Surveys are a very good investment in finding “low hanging fruit” and helping improve customer satisfaction which helps improve profitability. Satisfied employees are critical to having long-term satisfied customers.
There are two types of surveys that BaldrigeCoach.com specialize in – Customer Surveys and Employee Surveys.
Customer Surveys
We use a variety of techniques for gathering the voices of the customer and the marketplace with a focus on delighting customers, building loyalty, and meeting customers’ expectations as well as requirements. It is important to understand customer requirements and their relative importance to customers’ purchasing decisions. This knowledge helps you develop products and services with the appropriate features and functions. It also helps you develop processes and employee skills that help improve customer loyalty. We help you collect important information that you can act upon.
We often use a combination of techniques - focus groups, interviews, and survey instruments to get the information you need to meet changing market requirements.
Employee Surveys
Employee satisfaction, employee retention, and employee productivity are interrelated drivers of business growth and profitability. Employees know what needs to be improved most to improve the overall performance of the organization. It is important that you as the senior leader know, for example, if they have the information to do their jobs.
Our employee surveys put quantitative and qualitative data at your fingertips. Just knowing what the top 10 employee issues are and acting on them year after year can have a tremendous positive impact on attitudes, culture and profits.
Our employee surveys contain benchmarking information of the highest scores, average scores and lowest scores of every question. We also provide a benchmark for how clients who are Baldrige recipients and State Award recipients scored on the core questions.
We provide senior leadership 360-degree assessments when desired.
Contact us to learn more about how you might benefit from these services.
Home | |
